VoiceOn Terms of Service

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Service (hereinafter, the “Terms”) are intended to set forth the rights, obligations, responsibilities, and basic matters regarding the use of the “VoiceOn” audio drama platform (hereinafter, the “Service”) operated by SodaLive Co., Ltd. (hereinafter, the “Company”). Users must read these Terms carefully, and if they do not agree, they should not consent to these Terms, register for the Service, or use it.

Article 2 (Definitions)

“Service” refers to all services provided by the Company under the name “VoiceOn.”
“User” means both members and non-members who access the Service and use the Company’s services in accordance with these Terms.
“Member” means an individual or organization (corporation, association, etc.) that has entered into a service use agreement with the Company.
“Nickname” means the string selected by the Member and approved by the Company for identification and use of the Service.
“Live” refers to the live-streaming voice chat service hosted by experts, creators (hereinafter, “Creators”), or Users.
“Content” means all information (posts) such as audio files, images, and text uploaded by the Company, Members, or partner companies.
“Message” means text or voice messages exchanged between Users.
“Voice Creator” means professionals and voice creators active on SodaLive, who officially contract with the Company.
“Can” is the digital currency used to purchase usage rights within the Service. It consists of charged Cans (purchased with payment) and reward Cans (provided free of charge by the Company for promotions or events).
“Password” means the combination of letters and numbers set by the Member for account security and to confirm identity.

Article 3 (Effect and Amendment of Terms)

These Terms become effective when posted on the Service screen or otherwise notified to Users, and when the User agrees.
These Terms apply to all Users who wish to use the Service.
A Member who agrees to these Terms is deemed to have fully read and understood them and consents to the continued use of the Service.
The Company is not responsible for damages arising from a User’s failure to read these Terms in detail.
The Company may amend these Terms when necessary, and will notify Users of the effective date and reason for amendment at least 3 days in advance. However, if the amendment is unfavorable to Members, the Company shall notify at least 30 days in advance via Service announcements, email, or SMS. If individual notification is not possible due to missing or changed contact details, public notice on the Service will be deemed sufficient.
If the User does not express objection before the effective date, it is deemed that they consent to the amended Terms. If the User does not agree, they may terminate the Service contract.
The Company shall provide a copy of these Terms upon request and support printing them within the Service.
These Terms apply from the day of agreement until the Member withdraws.
The Company may sign separate agreements with Creators or organizations, and such agreements will take precedence.

Article 4 (Matters Not Stipulated)

Matters not provided herein shall be governed by applicable laws such as the Telecommunications Basic Act, Telecommunications Business Act, Information and Communications Network Act, and consumer protection laws, as well as Service usage guidelines.
Notices posted by the Company through Service announcements also constitute part of the Service agreement.

Chapter 2. Use of Service

Article 5 (Membership Registration)

A User wishing to become a Member must apply for registration through the Company’s prescribed process and consent to the Terms and Privacy Policy.
All Members must provide their own email or necessary information.
Members are responsible for all activities under their password. The Company recommends strong passwords and is not liable for damages caused by weak security.
Membership is established when the User agrees to the Terms, registers, and accesses the Service screen.
All provided information must be accurate. False information may lead to restriction and no legal protection.
Members cannot claim rights if inaccurate information was used.
The Company may reject membership applications in cases such as:

Using another person’s information or false details
Applications for unlawful purposes
Applications for improper use
Other violations of regulations

Members must update profile information upon change.

Article 6 (Termination of Contract and Withdrawal)

Members may withdraw at any time using the withdrawal feature. Before doing so, all ongoing transactions must be completed or canceled. Any disadvantages from cancellation are borne by the Member.
The Company may revoke additional benefits upon withdrawal.
The Company shall process withdrawal requests unless unavoidable circumstances exist.
The Company may terminate the contract if the Member violates laws or these Terms.
Upon withdrawal, Member information will be deleted.
Remaining Cans will not be refunded upon withdrawal.

Article 7 (Provision and Changes to Service)

The Company provides functions such as live ticketing, support, and paid audio content.
Paid services require membership and purchase of Cans.
The Service operates 24/7, except during system maintenance or unavoidable disruptions.
If prior notice is impossible, the Company may notify afterwards.
Service changes will be notified within the Service.

Article 8 (Use of Member Information and Data)

Members may view and edit their personal information at any time.
The Company is not responsible for disadvantages due to failure to update.
Data such as personal info, live chats, audio content, and posts are retained and may be used anonymously for research, development, statistics, and big data purposes.

Article 9 (Service Fees)

Paid services require payment of the stated fees, which can be checked on My Page.
If the Service cannot be used due to the Company’s fault, compensation may be given in reward Cans or re-use.
Refunds follow Article 11 and related laws.
Refunds for identity theft or payment fraud may be refused except as required by law.
Users are responsible for unstable connections due to their own internet environment.

Article 10 (Payment)

The Service uses “Can” as its digital currency.
Charging Cans is possible through credit/debit cards, mobile payments, bank transfer, KakaoPay, etc.
Exchange value may change, and monthly limits may apply.
Minors under 19 require legal guardian consent. Guardians are notified via email after approval.
No interest accrues on remaining Cans.
Charging may be temporarily suspended depending on third-party providers.

Article 11 (Withdrawal and Refunds)

Members may withdraw their Can purchase within 7 days unless the Cans were already used.
Refund requests must be made via 1:1 Customer Service, and refunds are processed within 5 business days.
Mobile carrier payments (e.g., SKT) must be refunded in the same month to the payer’s account.
Withdrawal costs follow relevant consumer laws.
The Company is not liable for errors caused by the Member.
Paid services may be partially refunded depending on the cancellation time.
Reward Cans are non-refundable.

Article 12 (Restrictions and Suspension of Service)

The Company may suspend service use if Users:

Interfere with operations
Provide false or missing info
Manipulate or misuse services
Fail to comply with warnings
Cause overload or outages
Engage in other serious violations

The Company must notify Users of reasons and periods.

Article 13 (Prohibited Acts)

Members must not:

Provide false information or steal another’s information
Infringe copyrights or rights of others
Defame others or disrupt operations
Post obscene or offensive content
Spread viruses or harmful code
Use the Service for profit without consent
Collect or expose personal information unlawfully

Violations may result in suspension, termination, or legal action.

Chapter 3. Rights and Obligations

Article 14 (Company’s Rights and Obligations)

Intellectual property rights belong to the Company.
The Company may anonymize and use service data for AI, chatbot research, and statistical purposes.
User reviews may be shared externally for promotion.
The Company must strive to provide stable services except in unavoidable cases.
Reports from Members or Creators will be investigated and acted upon.
The Company may delay Creator payments under justifiable reasons.
The Company shall provide requested info to public authorities in case of disputes.

Article 15 (General Members’ Rights and Obligations)

Members must purchase usage rights to access paid services.
Members must comply with laws, Terms, and Company notices.
Members must not misuse services for spam, stalking, or pranks.
Members must provide truthful information.
Members cannot disclose live chats with Creators without consent.
Members must report illegal acts of Creators.
Members may not hold the Company liable for Creator misconduct.
Disruptive behavior may lead to live session termination without refund.
Members providing false info cannot claim rights.
Members must check service details before purchase.

Article 16 (Creators’ Rights and Obligations)

Creators may provide paid services.
They may set prices and conditions.
They must provide valid identification upon request.
Their name, photo, etc., may be publicly displayed.
They must not infringe intellectual property rights.
They must keep user conversations confidential even after contract termination.
Information obtained must only be used for service provision.
They must not disclose data to third parties.
They must adhere to agreed schedules.
The Company may request modifications to profiles.
Revenue is shared with the Company as per internal rules.
Settlement details are provided, with limited correction periods. If payment info is incomplete for over 6 months, payment rights expire.
Matters not specified follow laws and internal rules.

Chapter 4. Miscellaneous

Article 17 (Copyright)

The Company respects intellectual property and expects Users to do the same.
Content and IP rights belong to the Company, and cannot be reproduced or commercialized without permission.
Copyrights of Member posts remain with the Member, but the Company may use them within reasonable limits for operation or promotion.

Article 18 (Advertising)

The Company may display advertisements from itself or third parties.

Article 19 (Damages)

If a Member suffers damages due to the Company’s violation of law, the Company is liable unless it proves no intent or negligence.
If the Member violates these Terms and causes damages, the Member is liable unless they prove no intent or negligence.

Article 20 (Disclaimer)

The Company is not liable for damages caused by:

Force majeure events
Telecom failures
Maintenance or system errors
Third-party disruptions
Member’s own fault, device issues, or incorrect info
Failure to achieve expected gains
Disputes between Members or with third parties

The Company is not responsible for free services.

Article 21 (Applicable Law)

These Terms are governed by the laws of the Republic of Korea.

Article 22 (Dispute Resolution)

The Company and Members shall endeavor to resolve disputes amicably.
The Service must only be used legally. The Company is not liable for unlawful use.
Disputes may be mediated by the Fair Trade Commission or mediation bodies.
Lawsuits shall be filed with the court having jurisdiction over the Company’s headquarters.

[Addendum]

Announcement Date: October 14, 2024
Effective Date: October 14, 2024